Privacy policy

1. Introduction

This Privacy Policy (the “Privacy Policy”) is published by Rogervoice, a société par actions simplifiée, registered with the Paris trade and companies register under number 792 106 015, and with its head office located at 47 rue des Vinaigriers, 75010 Paris (“Rogervoice”).

The Privacy Policy aims to inform you, as a user of Rogervoice services, of our practices regarding the collection, use and disclosure of your personal data (the “Personal Data”), which will have been obtained on (i) the website https://rogervoice.com, (ii) our Rogervoice application, or (iii) a Rogervoice service provided by a partner (together, the “Rogervoice Services”).

Please read this Privacy Policy carefully.

If you decide to use the Rogervoice Services, you agree that Rogervoice collects and processes Personal Data, under the conditions set out in this Privacy Policy in accordance with the provisions of the French Data Protection Act of 6 January 1978 (the “FDPA”) and, as of 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of data (the “GDPR”). If you do not agree to the terms of this Privacy Policy, please do not use the Rogervoice Services.

For any question relating to the Privacy Policy, or for any request relating to Personal Data, you can contact us online at the following address contact@rogervoice.com or by post to the following address: 47 bis rue des Vinaigriers, 75010 Paris, France.

2. Collection of your Personal Data

Rogervoice may collect Personal Data about you in two ways: 

  • directly, when you freely provide us with your Personal Data;
  • automatically, in connection with the use of the RogerVoice Services.

2.1 Personal Data you provide us with

By using the Rogervoice Services, you as user provide us with the following Personal Data:

  • those necessary for registration to the service we provide. Such Personal Data may include in particular your phone number, full name, address, social security number, and, when assigning a phone number, your proof of residency and identification document. This information is mandatory. Otherwise, we may be unable to provide you with the Rogervoice Services;
  • the details of your visits and contents you access;
  • your answers to our surveys and questionnaires and the opinions you leave. This information may be used in particular in relation to user behavior analysis and to develop the service;
  • your contacts’ phone numbers, especially when dialing a contact and when synchronizing contacts in the application.

Personal Data which provision is mandatory are marked on the collection forms with an asterisk. Failing to provide us with such Personal Data will prevent you from accessing  certain services.

2.2 Personal Data automatically collected when you use the Rogervoice Services

When you use the Rogervoice Services, some Personal Data are automatically collected such as:

  • the IP address of your computer or mobile device;
  • information about your computer or your mobile device, how you connect, such as the type and version of your Internet browser, your operating system, the OS of your mobile or tablet, and the unique device ID and other technical ID;
  • the URL address you browse, including the date and time, as well as the content you access or visit, the search terms used, download errors, the viewing duration of certain pages.

Among other technologies used to collect Personal Data, we use cookies in accordance with Article 9 “Cookies”.

We may use the above Personal Data for the purposes identified in article 4 “Purposes of Processing of Personal Data” of this Privacy Policy.

3. Personal Data collected by means of forms

Pursuant to the French Data Protection Act, the forms with which Personal Data are collected contain the following information:

  • identity of the data controller;
  • purposes for which your Personal Data are collected;
  • optional or mandatory nature of the answers;
  • existence and exercise of the rights to request from the data controller access to and rectification of personal data or to object to processing.

4. Purposes of processing of Personal Data

Depending on their type, your Personal Data are processed in whole or in part for the following purposes:

  • provision of the Rogervoice Services;
  • customer relationship management;
  • management of requests for documents, information and contact;
  • synchronization of contacts;
  • improving performance of the services;
  • information relating to significant changes to the website or information contained within, in particular regarding the evolution of the services;
  • behavioral segmentation and profiling;
  • measuring the satisfaction and quality of the services;
  • analysis of website traffic.

The processing operated by Rogervoice therefore falls within the scope of article 6 (1) (b) of the GDPR, under which the processing is lawful if it is necessary for the performance of a contract to which the data subject is party.

5. Recipients of your Personal Data

We only disclose your Personal Data to authorized and determined recipients for the purposes indicated above.

The recipients of your Personal Data are:

  • the authorized departments of Rogervoice and in particular the persons in charge of the marketing department, the sales department, the prospect and client management department, the administrative department, the logistics and IT department;
  • the technical providers of Rogervoice in charge of hosting the website;
  • any subcontractors of Rogervoice.

6. User rights

Pursuant to the French Data Protection Act and, as of May 25, 2018, to the GDPR, you have the right to request from Rogervoice access to your Personal Data, rectification, erasure or portability of these Personal Data, as well as to object to their processing or to ask for its limitation. Users of the Rogervoice Services also have the possibility to provide specific instructions concerning the use of their Personal Data after their death.

Users of the Rogervoice Services are informed of their right to object at any time to the processing of their Personal Data (i) on grounds relating to their particular situation, when this treatment is necessary for the purposes of the legitimate interests pursued by Rogervoice; or (ii) for direct marketing purposes, which include profiling to the extent that it is related to such direct marketing.

Users of the Rogervoice Services are also informed that, pursuant to article 77 of the GDPR, they can file a complaint with the French Data Protection Authority (the “CNIL”) if they consider that Rogervoice processes their Personal Data in violation of the GDPR.

You can exercise these rights by email at the following address: contact@rogervoice.com or by mail to the following address: 47 rue des Vinaigriers, 75010 Paris, France.

Any request for the exercise of one of these rights must be accompanied by a photocopy of a signed identity document.

7. Transfer

Your Personal Data are hosted in Europe.

8. Retention period

Your data will not be kept beyond the period strictly necessary for the purposes stated herein and in accordance with the law. User data are erased when the retention periods expire.

Nevertheless, the data may be archived beyond their retention periods for the purposes of research, finding and prosecution of criminal offenses for the sole purpose of allowing, where necessary, the provision of such data to the judicial authority. Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and stored on a separate and secure storage medium.

9. Cookies

9.1 What is a cookie?

Rogervoice may use cookies that are small text files saved on your computer, tablet or mobile device which record and track data about your use of the website, but that does not allow us to identify you.

Cookies allow to keep, during the validity period of the cookie concerned, status information (session ID, language, expiry date, etc …) when a browser accesses the different pages of a website or when a browser later returns on this website.

You are informed of the use of cookies by a banner as soon as you arrive on the website. By continuing your navigation on the website without configuring the use of cookies in your browser, you agree to the use of these cookies.

9.2 Cookies that we use

The main cookies that we use on our website may be:

  • Cookies necessary for the functioning of the website which are essential for the navigation on our website (like the session ID) which allow you to use the principal functionalities of the website and to secure your connection, to access, for example, directly to restricted and personal pages of our website, thanks to identifiers or data which you may have previously entrusted to us. These cookies are exclusively used by Rogervoice;
  • Cookies for functionalities that are not essential to the navigation on our website but which make it possible to optimize the functioning of our website and to adapt the presentation of our site to the preferences of display of your device. These cookies allow you to have smooth navigation and to easily and quickly personalize and improve your user experience. These cookies are used by Rogervoice.
  • Analytical cookies that allow us to know the use and performance of our site, to produce statistics and traffic and use volumes of the various elements of our website (content visited, routes, sessions, place, timestamps, etc.), but also to improve the interest and ergonomics of our services. These cookies are also used to count the visitors of a page. They include cookies from Google Analytics and Intercom.

Website

SourceTechnicalAnalyticalCommercial
intercom.ioX
rogervoice.comX
youtube.comXX
google-analytics.comX

Application

SourceTechnicalAnalyticalCommercial
intercom.ioX
rogervoice.comX
sentry.ioXX
google-analytics.comX

9.3 Configuring your browser preferences

You have the possibility to configure on your browser rules to accept all cookies, to be notified when a cookie is sent to you, or to refuse them.

Each browser is different, we invite you to read the “Help” menu of your browser preferences rules for cookies.

We draw your attention to the fact that by setting your browser to refuse cookies, some features, pages or areas of the website will not be accessible, for which we would not be responsible.

10. Changes to our Privacy policy

We may modify this Privacy Policy, in particular according to the legal and regulatory context and the recommendations of the CNIL. We advise you to check this page regularly for any changes or updates to our Privacy Policy.