The publisher of the rogervoice.com website is:
The person responsible for the publication is:
The rogervoice.com site is hosted by :
Only adults possessing full legal capacity, or minors over the age of 16 subject to the prior consent of their legal guardian, may access the Service.
1 – Definitions
Account: means the personal area of the User accessible on the Application or the Website. The Account hosts:
Additional Terms: means the additional terms applicable to certain Options provided by Rogervoice.
Announcement message: means, when using the Service, the announcement at the beginning of a telephone call warning the User's interlocutor that the conversation will be recorded for transcription, or that an Operatorwill assist the call in order to provide the Service or Specific Service.
Application: means Rogervoice's mobile software Application that can be downloaded to the User's Equipment from mobile marketplaces such as iOS, Android, in order to access the Service and use it.
Code of conduct: means the rules of conduct set out in article 5.3 "Compliance with the Code of conduct".
Contacts: means all (i) name, surname or company name and (ii) contact details (telephone number, e-mail address, address ...) and any other data of natural and / or legal persons registered by the User on the directory of his / her Equipment and synchronized, on the initiative of the User, on the enriched "address book" function provided by the Service.
Equipment: means any mobile device equipment or desktop computer connected to the Internet via the Networks on which the Application is installed.
Fair Use Policy: means the fair use policy defined in article 5.1 “Fair Use Policy”.
Mobile Marketplaces: means platforms such as iOS, Android from which the Application, its updates and new versions can be downloaded.
Mobile Operator: means the local mobile operator to which the User has subscribed to be able to make and receive telephone calls via the Operator's mobile phone network and including data transmission.
Networks: means interconnected electronic communications networks open to the public and operated by any operator regardless of the technologies or standards used by these networks (cable, satellite, ADSL, fiber optic, GSM, GPRS, EDGE, UMTS, Wi-Fi , WIMAX, etc.).
Operator: means services with human intermediaries, such as sign language, cued speech, human-assisted transcriptions, or any other communications assistance, carried out by an approved person that may be put in relation with the User of the Service.
Partner: means the companies, administrations, or other entities and institutions that offer the Service through the Web Application installed on the Site, or through a number indicated in the Application, allowing the Users to reach the Partner's telephone services.
Password: means the set of characters (letters, numbers, symbols) chosen by the User to access his / her Account, when a password may be requested.
Service: means the service provided by Rogervoice to Users via its Application or via a Web Application, as well as to its options.
Specific Service: designates any service not included in the Rogervoice Service, specific to certain Partners.
Site: means the Website, as well as to all associated sites from which the User can access the Service.
Third Party Providers: means third party companies whose services and software applications are used by Rogervoice in connection with the provision of its Service.
User: means any adult natural person who has activated the Service, for his / her own needs, for personal and / or commercial use.
Usernames: means the number from the Mobile Operator of the User which he / she has entered when creating his / her Account and necessary to access his / her Account.
VOIP IN / OUT: means the telephone communications (voice) passing through the Internet, as defined in article 2 “Description of the Service”.
Web Application: means a web interface available on a Site and enabling the access to the Service and its use, with or without Account creation, with functionnalitities more restricted than the Application.
Website: means the Rogervoice website accessible at “https://rogervoice.com/” and to its content.
2 – Description of the Service
Rogervoice provides a Service allowing Users to benefit from a written transcription of the phone calls they make from an Equipment or a Site.
This Service is available in the languages indicated on the interface of the Service (Application or Site) and / or in its settings.
Depending on the Service (Application or Website), countries, languages (as appearing on the Site and / or on the Mobile Marketplaces) and Options chosen by the User, it allows:
Specific Services may be provided to the User under the terms of agreements with certain Partners, in particular those services required by article 105 of regulation n°2016-1321 of October 7th, 2016 for simultaneous visual and written translation services. These Specific Services are described on the Rogervoice Website and/or on Partner websites.
In connection with the use of these Specific Services, you agree that Rogervoice may disclose your telephone number and your eligibility for the offer to its Partners, including but not limited to your Mobile Operator, who will only process them as part of the Specific Services.
o Video-interpretation between French and French sign language
o Video coding in French cued speech
o Simultaneous written transcription of the speech
o Speech synthesis of written messages
3 – Access to the Services
3.1 – Downloading and installing the Application or Web Application
The provision of the Service requires that the User first download and install the Application on his / her Equipment, or activate the Web Application on a Site.
To download the Application, and then access and use the Service, the User must have Internet access. Rogervoice recommends Users to have a mobile plan with broadband data or at least Wi-Fi access.
The Application is compatible with all Equipments released after 2011 and requires the User to have at least iOS 9.0 for iPhones and Android 4.1 for Equipments running Android.
To activate the Web Application, and then access and use the Service, the User must have an Internet access. Rogervoice recommends Users to have a mobile plan with broadband data, or a broadband cable connection, or at least Wi-Fi access.
The Web Application is compatible with the Chrome, Firefox, and Opera browsers and requires the User to have at least an Equipment with a microphone, or released after 2011 and with at least iOS 9.0 for iPhones and Android 4.1 for Equipments running Android.
The User is informed that these minimum requirements may evolve depending especially on updates, new versions and evolutions of the Service and the Application that Rogervoice may develop. In this event, it is the User’s responsibility to upgrade his / her Equipment so that it remains compatible with the new required configurations if he / she wishes to continue using the Service, and Rogervoice shall incur no liability in relation to the same.
The User must also have his / her own Equipment and telecommunications devices. Rogervoice does not provide Users with any hardware, telephone equipment, software or terminal equipment whatsoever.
The User may activate the Web Application or download the Application via the Website which contains a link to the Web Application or to the Mobile Marketplaces, or directly from his / her Equipment on the Mobile Marketplaces.
Activating the Web Application or downloading the Application is free. The User must accept the terms and conditions of the Mobile Marketplaces (App Store, Play Store, etc.) used to download the Application. The User must grant the authorizations requested when launching the Web Application or downloading the Application.
3.2 – Account Creation
Access to the Service via the Web Application, to make a call to the customer service of the Site where the Web Application is located, does not require any Account creation.
Access to the Service via the Application requires the User to create an Account directly on the Application. In this context, the User is required to provide his / her Mobile Operator telephone number, and in the case where Rogervoice attributes a phone number, a valid photo identification and proof of address. This information is mandatory. In the absence of such information, Rogervoice is not able to provide the Service.
The User warrants that the information he / she provides upon registration is correct, accurate, and up-to-date. The user shall update this data in case of subsequent change. Failure to do so will prevent Rogervoice from continuing to provide the Service.
The information provided in the Account shall not :
The User undertakes to hold only one Account. Any derogation to this rule shall be expressly requested by the User and must be expressly and specificly authorized by Rogervoice.
Since it is materially impossible for Rogervoice to verify the accuracy or veracity of the information provided, the User acknowledges that the provision of any information that is incorrect, incomplete, misleading, out of date or that does not comply with legal or regulatory requirements may make him / her liable toward other Users, Rogervoice or third parties harmed by such information.
3.3 – Username and Password
When creating his / her Account, the User is asked to provide the telephone number from his / her Mobile Operator, which will be his / her username and will allow him / her to access his / her Account and the Service.
The Username consists of the telephone number from his / her Mobile Operator that the User will indicate in the registration form.
The Password consists of a 4-digit code that Rogervoice will send by SMS to the User at the time of registration. The User must enter a valid Mobile Operator number, and must be able to receive an SMS, in a mobile signal receiving area, in order to receive the message containing the 4-digit code.
These Username and Password are personal and unique to each User. The User agrees to keep his / her Password confidential. The User is advised not to reuse the same password for other services or websites.
Each User is the only one authorized to use his / her Username and Password. The User agrees not to allow any third party to access his / her Account or the Service via his / her Username and Password.
In the event that the User is aware that another person accesses his / her Account, including with his / her Username, he / she must inform Rogervoice without delay by email at firstname.lastname@example.org so that Rogervoice can take the necessary measures.
You remain solely responsible for the confidentiality of your Password and take full responsibility for any consequences arising from the use by, or the disclosure to third parties of your access codes.
4 – Pricing conditions
The Web Application, the Application and the Service and in particular calls to the Partner's telephone service or calls between Users of the Application are provided free of charge, except for:
In the event that the User exceeds his / her mobile plan, additional connection fees are charged beyond the subscription. Calls are charged according to the destination, from the first minute. After 1 hour of continuous call, calls are automatically interrupted and you must call back your interlocutor.
Rogervoice also offers "unlimited subscriptions" which allow Users to make unlimited calls to landlines in the countries of the chosen subscription (excluding special numbers, premium rate numbers, service numbers and non-geographic numbers) and for the period specified at the time of purchase. Unlimited calls to mobile phones may also be included if they are mentioned at the time of purchase. These subscriptions are subject to a one-hour call restriction: any call with a continuous duration of 1 hour will be automatically interrupted and you will have to call back your interlocutor.
The purchase of the minutes credits is charged to the User via his / her account on Mobile Marketplaces (Appstore, Playstore, etc.) where the Application is available and / or directly on the Rogervoice Website via third-party platforms of secure payment (Stripe, etc.).
Using the Service may involve the transmission of data to and from the User's Equipment. These transmissions may be charged by the Mobile Operator, independently of Rogervoice, for the use of data.
The User is advised to check the price list of his / her Mobile Operator before using the Service in order to ensure that any data consumption caused by accessing the Service is not incompatible with a reasonable use of his / her Equipment.
Rogervoice can not be held liable for excessive data consumption with regard to the terms of access to the Network as stipulated between the User and his / her Mobile Operator.
5 –Restrictions to access and use of the Service
5.1 – Fair Use Policy
Rogervoice has established a "Fair Use Policy" in order to prevent fraud and misuse of its Service.
Under this Fair Use Policy, the following in particular is not permitted:
This above list is not exhaustive and is given for information purposes only. Rogervoice reserves the right to examine, on a case-by-case basis, any practices that do not appear to comply with its Fair Use Policy and to include in this list any activity, including unlawful, prohibited, abnormal or unusual activity.
If Rogervoice notices a use of the Service that does not comply with its Fair Use Policy, Rogervoice may suspend without notice and without prior notification the access and subscription to the Service of the relevant User, without entitling the User to any compensation claim against Rogervoice.
5.2 – Image rights of the Operators
Depending on the Services and Options chosen by the User, Rogervoice provides the connection to an Operator through a video interface.
When using this Service, the User is prohibited from filming and/or recording communications. The assistance of an Operator is intended for personal use and the conversation is subject to confidentiality. The User may under no circumstances use the image of Operators, except with their prior consent.
5.3 - Compliance with the Code of Conduct
The User undertakes to comply with the following rules when using the Service (the "Code of Conduct"):
- not make racist, sexist, homophobic or hate speech;
- not make threats or participate in acts of harassment;
- adopt a respectful attitude towards the Operators (e.g. do not use vulgar or inappropriate language, dress appropriately);
- not disclose content of a sexual nature or involving full or partial nudity; and
- in general, not use the Service for any purpose infringing any law or regulation.
The Operator may terminate the communication at any time in the event of non-compliance with the Code of Conduct.
5.4 – Emergency calls
The Service can not be used for telephone calls to special numbers for reaching public emergency numbers, such as firefighters, ambulance, police. This type of call requires the use of a standard telephone line, allowing for instance the public assistance to locate the caller.
It is specified that the VOIP OUT provided via the Application does not replace the mobile phone service that the User must have subscribed to with his / her Mobile Operator.
To make this type of call, the User must close the Application in order to dial directly the emergency number through his / her Mobile Operator.
Rogervoice can in no way be held liable for any reason whatsoever in case of direct or indirect damage resulting from or related to the use and / or the attempt to use the Service in order to call public assistance or emergency numbers.
5.5 – Maintenance and updates
Rogervoice performs regular operations of maintenance or development of its Application and Website in order to ensure the updating and proper functioning of the Service.
Rogervoice reserves the right in the context of these evolutions and updates to remove functionalities and / or options, as well as the support for certain Equipments and Mobile Marketplaces.
These maintenance operations may interrupt and prevent, without notice and prior information, for a limited time, access and / or use of the Service, the Website, the Web Application, and the Application.
Wherever possible, Rogervoice will attempt not to make access to the Service unavailable for an excessive period of time.
Any maintenance operation performed is notified to the Users.
It is the User’s or the Partner’s responsibility to carry out regular update of the Application or Web Application from the Mobile Marketplaces or the Website and to ensure that the version he / she uses is the latest compatible version.
Rogervoice is in no way responsible for malfunctions related to the use of a version not updated of the Application or Web Application or in case of difficulty in accessing or using the Service resulting from updates and evolutions.
Likewise, Rogervoice can in no way be held liable for damages suffered by a User or the Partner due to evolutions and updates made necessary by technical, legal or regulatory evolutions.
6 – Third-Party Providers
Rogervoice uses solutions from Third Party Providers, including software solutions, for:
Under no circumstances shall Rogervoice be held liable for damages suffered by the User and arising exclusively from the breaches of these Third-Party Providers.
Just like Rogervoice, these Third-Party Providers can interrupt at any time and without notice the access to and use of their solutions to carry out maintenance and / or update operations.
7 – Liability of the User or Partner
The User or Partner represents that he / she has checked the adequacy of the Service to his / her needs and that he / she has received all necessary information from Rogervoice enabling him / her to use the Service with full knowledge.
The User or the Partner is required to ensure that his / her Equipment enables him / her to access the Service.
He / She is required to download the new versions and updates provided regularly by Rogervoice on its Website and / or on the Marketplaces.
The User or the Partner is responsible for taking all appropriate measures to protect his / her Equipment, data and / or software, especially from infection by any malicious programs or from the intrusion of a third party into his / her Equipment and to make backups of the transcripts.
The User or Partner undertakes to:
In general, the User undertakes to use the Service in compliance with applicable laws and regulations.
The User is sole responsible for the content of his/her communications with his / her interlocutors. He / She has the possibility to keep a copy of the transcripts on his / her Application, or receive a copy from the Web Application, for his / her own personal use. Rogervoice can not in any way be responsible for the access to this copy by unauthorized third parties or for the use of this copy of the transcripts by the User, and in particular with regard to compliance with the rights of the interlocutors of the Users.
7.1 – Preservation of transcripts
Users are reminded that the retention of transcripts is at the option of the User and / or the Partner providing the Service.
Rogervoice does not keep any copy of transcripts of telephone calls that are performed automatically and transmitted directly to the User's Equipment.
The User is reminded that they have the ability to keep a copy of the transcripts of telephone calls if they wish, by one of the two means below:
In both cases above, by default Rogervoice keeps no copy of the transcripts of the telephone calls on their servers.
In case the transcripts are retained, Rogervoice hosts the transcripts on the dedicated servers of the Third-Party Providers, which are encrypted and subject to the regulations in force regarding data protection.
The User is informed that Rogervoice can access the transcripts for the sole purpose of controlling the quality and improvement of the Services provided.
The User is responsible for the non-disclosure of their communications with regard to the confidentiality of correspondence and takes full responsibility for the consequences resulting from the disclosure of the transcripts of their calls.
The User is solely responsible for the use of their telephone calls’ written transcripts made using the Service. It is up to them to check the accuracy of the written transcript of the calls. In no case, this transcript should replace a written correspondance, in whatever form (written letter, e-mail ...) from the interlocutor of the User referring to the telephone conversation. In case of use of the service for important and / or decisive calls, the User is advised to ask their correspondent for written confirmation of the accuracy of the transcription provided by the Service or of the decisive terms of the telephone conversation.
The User will indemnify Rogervoice for any damage in the event of a complaint by one of their correspondents concerning any damage suffered as a result of the transcription of telephone calls.
Users are reminded that the use while driving of telephones, as well as any devices such as earphones or headphones, is strictly prohibited and constitutes a criminal offense, in accordance with applicable law.
8 – Liability of Rogervoice
Considering the high degree of sophistication in the conversion of messages into an electronic format and in their transmission over IP networks in particular, Rogervoice is bound only by an obligation of means towards Users.
The User acknowledges being informed that, despite all the means implemented by Rogervoice to maintain the security and confidentiality of telephone communications, Rogervoice can not fully guarantee the result, since telephone communications are transmitted via the Network.
The liability of Rogervoice can only be sought in the case of proven gross misconduct that has caused direct and foreseeable material damage to the User.
In particular, and without this list being exhaustive, Rogervoice will in no case be held liable for:
The User is informed that access to the Service is performed only via the Internet and telecommunications networks. He / She is warned that technical contingencies may slowdown this network and cause its unavailability making the connection impossible. Rogervoice shall in no circumstances be held liable because of the nature or content of the messages, the accuracy of the transcripts, the information forwarded by the Network, any intervention by third parties, or any event related to the non-compliance or malfunction or disruption of the Internet or telecommunications networks.
Given that the use of the Service requires hardware, some software and access to the Network, the operation of the Service may be affected by the performance of any of these elements. Therefore, the liability of Rogervoice can in no case be sought in such case.
Rogervoice will notify the User of any Service failures caused by its acts, and will make its best efforts to remedy such failure.
Under no circumstances and especially in the presence of a Professional User, excluding those likely to be considered as consumers within the meaning of the French Consumer Code, Rogervoice can not be held liable for indirect damages resulting from the use of the Service such as material or immaterial losses, commercial losses, financial losses, including but not limited to loss of orders, benefits or profit, data, damage to brand image, any commercial disturbance. Any legal action brought against the User by a third party is regarded as indirect harm and therefore, does not give right to compensation.
IN ANY EVENT, IF ROGERVOICE IS FOUND LIABLE, THE AMOUNT OF ROGERVOICE’S LIABILTY IS LIMITED TO THE AMOUNTS PAID FOR THE SUBSCRIPTION TO THE SERVICE BY THE USER IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9 – Deleting Accounts
The User having an Account via the Application may at any time request the deletion of his / her Account by using the functionality provided for this purpose in the Application or on the Website. The request is then processed by Rogervoice as soon as possible.
10 – Personal Data
As part of the operation of the Service, Rogervoice is required to collect a certain amount of personal data related to you, either directly, when you freely communicate to us your personal data, or automatically as part of using our Services.
For the data collected by the Third-Party Providers, the User and the Partner are informed that the Third-Party Providers’ policies for the protection of personal data will apply, in compliance with the legal and regulatory provisions in force.
11 – Intellectual Property
11.1 – Elements owned by Rogervoice
All the elements composing the Service including, but not limited to, the Website, Applications, Web Applications, structure, ergonomics, software, interfaces, databases, texts, sounds, still or moving images, constitute original creations protected as such by copyright. They are exclusively owned by Rogervoice.
“Rogervoice” is a registered trademark owned by Rogervoice.
Access to the Service and its use, download of the Application, subscriptions by the User, in particular, do not transfer ownership to the benefit of the User or Partner.
Consequently, the User or the Partner shall refrain from any act or activity likely to infringe directly or indirectly Rogervoice's intellectual property rights.
For the purposes of using the Service, Rogervoice grants to the User, who accepts it, a personal, non-exclusive and non-transferable license on the elements composing the Service. This license is granted for the whole world and for the whole duration of use of the Service and, in case of subscription, for the duration of the subscription.
This license includes the right for the User to download and install the Application on his / her Equipment and to use it for personal use through an user Account.
The above conditions of license do not apply to Partners, for which conditions expressly set out in a contract with Rogervoice apply.
Any breach found in the performance of the license of use, or its total or partial infringement by the User results in automatic termination without notice of the Service and of the subscriptions when applicable by Rogervoice, without prejudice to the damages that Rogervoice could claim.
11.2 – Elements belonging to the User
As part of the use of the Service, the User is required to import content into the Application or the Web Application such as personal data, contacts, etc. which will be stored and processed by the Application or the Web Application.
The User retains full and complete ownership of this content.
The User or the Partner grants Rogervoice and the Third-Party Providers a license of use on this content, valid for the whole world and for the whole legal term of protection of the intellectual property rights, as recognized by the present or future laws, without restriction.
This license granted by the User or the Partner to Rogervoice includes the right to use, host, store, reproduce, modify, create derivative works (translations, adaptations or other changes in order to improve the operation of your content through the Service), communicate, publish.
12 – Applicable Law